We are committed to patient and family-centered care. We achieve this through:
Dignity and Respect
We listen to and honor patient and family perspectives and choices. We incorporate
patient and family knowledge, values, beliefs and cultural background into care planning
We communicate and share complete and unbiased information with patients and
families in affirming and useful ways. Patients and families receive timely and accurate
information so they may effectively participate in care and decision-making.
We encourage patients and families to participate in care and decision-making at the
level they choose.
We invite patients and family members to work with our care providers and leaders on
policy and program development execution and evaluation, in healthcare facility design
and in professional education and care delivery. Your voice matters to us!
The care we provide is equitable and flexible, and is delivered as efficiently and timely
We focus on the coordination of patient care and patient/family needs. Our healthcare
teams are trained, and our systems are designed, to support transition, integration and
continuity of care.